Review: Marla Creson
Comment: I had some of my belongings there for the past six years & had nothing less than excellent service & results. Yesterday, I cleaned-out my unit. Lorne, the manager, went out of his way to keep communications open & coordinate with me, over a period of a few days prior to my arrival. I no longer had my key, so he cut off my lock, when I arrived. I had no more need for several items, so he allowed me to leave them in the unit, with one of their locks, because they arrange for leftover items to be picked up by & donated to local charities. He prepared all of my closing paperwork ahead of time & had it ready when I arrived, including immediately processing my security deposit refund. Besides being very friendly & helpful, Lorne was proficient & professional, exemplifying true customer service. I highly recommend Value Lock Storage!